Our Tenancy Officers are the main point of contact with our tenants. They will assist with the initial viewing and sign up process, are a contact for information, conduct property inspections, check that rental payments are up-to-date and put process in place if they are not. Tenancy officers are available to provide information about leases and tenancies.
Our Tenancy Engagement Worker provides individual tenants support where needed to ensure tenancies are safe and sustainable. It is a role that can provide outreach intervention with tenants, develop case plans and referral pathways that facilitate engagement and participation with identified internal and external support agencies. The Tenancy Engagement Worker can provide a brief intervention if required to manage tenant engagement with appropriate community support programs.
Our maintenance team ensures repairs and maintenance are carried out in accordance with our leases and the Residential Tenancy Act. If repairs are urgent, they will arrange a quick response to maintain safety. The team will often assess damage to check the best way to carry out repairs or to help tenants manage repairs they are responsible for. Our maintenance team also manages our schedule of property upgrades, because we are committed to improving the quality of the homes we rent. We have a number of contractors who carry out work for us, and our maintenance team is responsible for ensuring they do a good job.
Our Community Development Officer works with our staff , external services and the community. The role is designed to add value to the community through positive social impact that improves individual and community wellbeing. The Community Development Officer aims to support the community to collectively improve its capacity to make decisions about its future.
Our Grants & Growth team are primarily responsible for managing programs that support particular target groups through government initiatives -for example our transitional accommodation, rapid rehousing programs and Private Rental Incentive (Pilot Program).
Build Up Tassie is a targeted employment and training program in Bridgewater for local young people aged 15 to 24. It provides support to overcome barriers to employment and connects young people to employment and training opportunities. Many of these opportunities are with the building and construction businesses that work on Centacare Evolve Housing’s building program.